Shipping Policy

For customer reference, delivery is available only to valid addresses in the United States. Free standard shipping applies to every U.S. order, without a minimum order value.

Changes, Cancellation, Returns, and Tax

Within the customer-care standard, an order can be cancelled before shipment when fulfillment has not been completed. Shipped orders follow the Refund Policy. For U.S. order fulfillment, Taxes are collected as required by applicable law.

From Order Confirmation to Carrier Pickup

Within our shipping process, the normal processing window is 1–2 business days. Processing occurs on business days and does not include U.S. public holidays.

Addresses, Delays, and Delivery Concerns

As part of our U.S. delivery service, use a complete U.S. address at checkout. Weather, carrier congestion, and address corrections can affect an estimate. For order and tracking support, contact customer care about a damaged parcel, an incorrect or missing item, or an unexplained delivery issue.

Carrier Transit and Tracking

Under the stated fulfillment timeline, Standard delivery generally requires another 4–6 business days after the carrier accepts the parcel. We send a tracking number for each shipment; a carrier may need a short period before the first tracking event appears.

How to Reach the Merchant

To clarify the delivery standard, Business name: thehydrojug

To keep delivery expectations clear, Email Support@thehydrorev.shop or call (913) 495-4019 for customer care.

For consistent shipment handling, Business and default return location: 2970 N 13th St, Kansas City, KS 66104, US

Under this Shipping Policy, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).