Payment Policy

As part of secure payment handling, the storefront displays product prices and processes checkout amounts in USD. A customer should review the final amount before authorizing payment.

Authorization and Payment Review

Under the store payment process, Submitting an order authorizes the selected provider to validate or authorize the transaction. The customer confirms permission to use the payment method. For eligible transactions, a declined, incomplete, or unverifiable payment can delay or prevent acceptance of an order.

Secure Checkout Practices

In relation to checkout and payment, Shopify and the relevant payment providers process card information through their security controls. Customer care will never request a full card number by email.

Tax, Cancellation, and Credits

For a clear payment record, Taxes are collected as required by applicable law. Cancellation before shipment can be requested. For payment transparency, an approved refund returns to the original payment method and should appear within 5–10 business days after issuance, depending on the financial institution.

About Credit/Debit Card

To clarify transaction terms, we support eligible credit and debit cards on the Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover networks. The issuer must authorize the transaction through the secure Shopify checkout.

How to Reach the Merchant

Within the checkout process, Business name: thehydrojug

For customer reference, Email Support@thehydrorev.shop or call (913) 495-4019 for customer care.

To keep billing expectations clear, Business and default return location: 2970 N 13th St, Kansas City, KS 66104, US

As a payment-processing standard, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).